ANNUAL SERVICE REQUIREMENTS

Why do I need to service my fireplace?

All fireplaces are required to be serviced annually. The annual service is required in order to check the integrity of vital components and clear the flue way of any potential blockage and/or creosote build-up (which is flammable and could cause a chimney fire which is extremely dangerous).

Failure to comply with the service requirement can result in reduced performance and/or place additional stress to certain components which may lead to component failure and cause subsequent damage to the appliance and/or flue system resulting in a safety hazard. The manufacturer’s warranty is hence also subject to regular annual services which must be carried out by an authorized service technician.

What does a service include?

Wood burner:
• Full chimney sweep of the flue system and T-piece

• Internal combustion chamber is cleaned and vacuumed

• Baffle plate is removed, checked and cleaned

• Integrity of all other vital components are checked

• Door gaskets and seals are checked

• Silicon paint or copper grease is applied where necessary (model dependent)

Pellet burner:
• Full chimney sweep of the flue system and T-piece

• Internal combustion chamber is cleaned and vacuumed

• Baffle plate, rear and side panels are removed, checked and cleaned

• Door gaskets and seals are checked

• Integrity of all other vital components are checked

• Ventilation fans and electronic components are cleaned and checked

• Air-pressures and internal settings are checked and recalibrated if required

• Silicon paint or copper grease is applied (where applicable/model dependent)

Gas burner:
• chimney sweep of the flue system (where required)

• Internal combustion chamber is cleaned and vacuumed

• Gas burners/jets are checked and cleaned

• Gas operating pressure is checked

• Baffle plate, rear and side panels are removed, checked and cleaned

• Door gaskets and seals are checked

• Integrity of all other vital components are checked

• Ventilation fans and electronic components are cleaned and checked (compatible models)

• Silicon paint or copper grease is applied (where applicable/model dependent)

*** Any replacement parts/additional labor/repair work required over and above that of a standard service will be quoted for separately***

The service requirements as stipulated above are put in place to protect our clients and their valuable investments and to ensure that every Calore Fireplace is performing safely and to its optimum each and every season of use.

Calore hence advises their clients to ensure that they have booked their service well ahead of the busy winter season.